April - 2011


BY: ANNE-SOLÈNE GAY

Social Mobile Tariff in France

Monday, March 7th, 2011, Eric Besson (French Minister for Industry, Energy and the Digital Economy) and Frédéric Lefebvre (French Secretary of State for Trade) presided over a round table for the implementation of a social tariff in mobile telephony and Internet.

During the round table, an agreement was signed between the French government, French mobile phone operators (Orange, SFR and Bouygues Telecom) and Mobile Virtual Network Operators (Oméa Telecom, Transatel, Coriolis Telecom, Auchan Telecom, NRJ Mobile and Call In Europe), , under which the operators agreed to put into place a Social Mobile Tariff (“Tarif social mobile”).

The following conditions will apply with regards to this tariff:

- Minimum eligibility conditions: The Social Mobile Tariff is to be available, at a minimum, to those on the Government unemployment benefit.

- Minimum price and service guarantees: Regardless of the format of the offer (prepaid, postpaid, fixed rate, monthly plans…), the user is guaranteed 40 minutes of calls, and 40 SMS per month at a capped rate of €10 (tax included).

- High level of consumer protection:
     o no consumer commitments, no activation or termination fees;
     o notification to be sent to the subscriber when a call or an SMS will exceed the €10 monthly capped rate.  Access to the service will be blocked as soon as the monthly bill reaches €15, however the user will be able to unblock the service at will;
     o If the user ceases to be eligible for the Social Mobile Tariff, the operator must inform the user of the most appropriate alternative offers for that user.  Migration to these new offers will be subject to the users’ express consent.

The Ministers and operators involved in this agreement will hold a final meeting in June on the Mobile Social Tariff.  

The government also plans to deploy a social tariff for broadband Internet by the end of the year.


Tags:
NEWS,